Refund policy

At Blackline Supply Co., we are committed to delivering high-quality products and ensuring you have a smooth shopping experience. Please review our return policy below:

1. Return Period
We offer a 30-day return window from the date of delivery. If 30 days have passed since your purchase, we are unable to offer a refund or exchange.
2. Eligibility Criteria
To be eligible for a return, items must meet the following conditions:

a. Unused and Undamaged
Items must be unused, unworn, and in original condition with no signs of wear, damage, or alteration.

b. Original Packaging
Items must be returned in their original packaging or securely packed to prevent damage during transit.

c. Non-Personalized Items Only
Please note that all personalized or custom-made items (including products customized with colors, fonts, names, or designs) are non-returnable and non-refundable, unless they arrive defective or damaged.

3. Return Process

a. Contact Customer Support
Within the 30-day return period, contact our support team with your order details and reason for return.

b. Approval & Instructions
Once approved, you will receive return instructions. Please follow them carefully to ensure your return is processed.

c. Packaging & Shipping
Customers are responsible for return shipping costs unless the return is due to a defective item or our error. We recommend using a trackable shipping method.

4. Defective or Damaged Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.

In such cases, we will gladly offer a replacement or refund, including for personalized items affected by defects or errors on our end.

5. Refund Process

a. Inspection
All returned items will be inspected upon arrival.

b. Refund Method
Approved refunds will be issued to the original payment method.

c. Coverage
Refunds apply to the product cost only. Original shipping fees are non-refundable.

d. Processing Time
Please allow several business days for the refund to reflect, depending on your payment provider.

6. Exchanges
We do not offer direct exchanges. If you need a different item, please return the eligible product and place a new order.
7. Non-Returnable Items
The following items are non-returnable:
  • Personalized or custom-made products
  • Gift cards
  • Final sale or clearance items
We appreciate your understanding and support. If you have any questions, feel free to contact our customer support team—we’re here to help.